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Privacy policy

On this page we explain how we process the personal data you provide through www.suelopelvico.eu or the contact channels shown on it, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and the guarantee of digital rights (LOPDGDD).

Data controller

What data we process and where it comes from

This website has no registration or contact forms. We only process the data you give us yourself when you:

  • Email or phone us: your name, contact details and the content of your inquiry.
  • Book an appointment through Calendly: your name, email, phone number and any information you choose to add about the reason for your visit.
  • Come to an appointment or a group class: in addition to the above, the health data needed to assess and treat you, which is recorded in your clinical record.

What we use your data for

  • To answer your inquiries and manage your appointments and class bookings.
  • To provide the physiotherapy service and to create and keep your clinical record.
  • To invoice our services and meet our tax and healthcare obligations.

We do not use your data to send you advertising without your consent or to build profiles.

Legal basis

  • Inquiries and appointments: your consent and taking steps at your request before entering into a contract (Art. 6.1.a and 6.1.b GDPR).
  • Provision of the service: our contractual relationship with you (Art. 6.1.b GDPR).
  • Health data: the provision of healthcare by a professional bound by professional secrecy (Art. 9.2.h GDPR).
  • Invoicing and clinical records: compliance with legal obligations (Art. 6.1.c GDPR), including Spanish Law 41/2002 on patient autonomy.

How long we keep your data

Inquiries that do not lead to an appointment are kept for as long as necessary to reply to you. Clinical records are kept for the minimum period set by healthcare regulations (at least five years from discharge for each episode of care), and invoicing data for the periods required by tax law.

Who we share your data with

We do not share your data with third parties unless required by law. To provide our service we rely on providers who act as data processors:

  • Calendly LLC (appointment booking), based in the United States and certified under the EU-US Data Privacy Framework.
  • Google (Gmail email), certified under the same framework.
  • This website’s hosting provider.

Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction of processing and portability at any time, and withdraw your consent, by writing to suelopelvico.eu@gmail.com and stating which right you wish to exercise. If you believe we have not handled your request properly, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

Links to other websites

This website contains links to social networks (Instagram, Facebook and YouTube), to Calendly and to third-party shops. When you follow them you leave this website, and each site’s own privacy policy applies.

Changes to this policy

We may update this policy to reflect legal changes or changes to our services. We recommend checking it from time to time. Last updated: November 2026.